When the fit
needs another look.
Contact Flexqena with the purchase reference and garment you would like reviewed. The available next step depends on the item, condition, circumstances and applicable rights.
Begin with the particular purchase.
01. Get in touch
Include the order reference, garment and reason for the request. State whether you are asking about a return, an exchange or a concern with the item received.
02. Condition and fit
Describe the item’s condition accurately. Before removing tags, wearing or washing something you may want to return, ask which conditions apply.
03. Damage or an incorrect item
Explain what arrived and include useful photographs of the garment, label or packaging. Keep the relevant information while the concern is reviewed.
04. Return instructions
Obtain the appropriate destination and shipping instructions first. The business address is not automatically the return location.
05. Exchange enquiries
Identify the size or alternative you are asking about. Availability and the appropriate process must be confirmed for the purchase.
06. Refund information
Ask about eligibility, costs, method and timing for the actual case. This page does not set a universal return period or refund timetable.
A clearer starting point.
Describe the request
Explain whether the enquiry concerns sizing, damage, an incorrect garment or another issue.
Keep the details
Retain relevant tags and packaging where practical. Clear photographs can help explain an item concern.
Ask before sending
Confirm instructions and the correct destination before arranging a return.
Keep the garment and its reference connected.
A size label, product name and clear description can make a fit enquiry easier to understand. Ask about the process before assuming an exchange is available.
- Retain the order reference.
- Describe the condition accurately.
- Confirm instructions before posting a return.
Activewear scene photography for illustration. Refer to the actual product listing for the garment, composition, fit and stated features.
Good to know.
Can every garment be returned on the same terms?
Do not assume this. The item, condition, circumstances and applicable rights can affect the process.
Can I send a return straight away?
Contact Flexqena first for the appropriate instructions and destination.
A clear next step.
Include the product name or order reference and a short description. Keep passwords, payment credentials and other sensitive information private.
- info@flexqena.lol
- Phone
- 3315442562
- Business address
- 1509 HAR GR, Tecumseh OK 74873
- Processing & dispatch preparation
- Estimated 3–5 business days.